Privacy Policy
Your privacy is our priority — learn how we protect your data
Table of Contents
Our Commitment to Your Privacy
At KNOWYOURSKINS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered dermatology services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect personal information you provide when using our skin analysis services. This information helps us deliver personalized dermatological assessments and recommendations.
Account Information
- Name and contact details (email, phone number)
- Account credentials and authentication information
- Profile information (age, gender, skin concerns)
Skin Analysis Data
- Skin images uploaded for analysis
- AI-generated analysis results and metrics
- Historical skin condition tracking data
Appointment Information
- Scheduling details and preferences
- Consultation history and notes
- Specialist selection and availability
Payment Information
- Payment method details (processed securely via third-party providers)
- Billing address and transaction history
- Subscription status and preferences
Automatically Collected Information
In addition to the information you provide, we automatically collect certain information when you use our services, including:
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Device Information: Type of device, operating system, browser type, screen resolution, and IP address.
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Usage Data: How you interact with our services, including pages visited, features used, and time spent.
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Location Information: General location based on IP address or more precise location if you grant permission.
2. How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our services. Here's how we use your data:
Service Provision
- Provide personalized skin health analysis and recommendations
- Process and manage appointment bookings with dermatologists
- Facilitate secure payment processing for premium services
Service Improvement
- Improve our AI analysis algorithms and accuracy
- Develop new features and services based on user needs
- Analyze usage patterns to enhance user experience
Communication
- Send appointment confirmations and reminders
- Provide important service updates and notifications
- Respond to your inquiries and support requests
Security & Compliance
- Ensure secure transactions and prevent fraud
- Verify identity and authenticate account access
- Comply with legal obligations and regulatory requirements
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our comprehensive security approach includes:
Encryption
SSL/TLS encryption for all data transfers between your device and our servers, ensuring your information remains private during transmission.
Access Controls
Strict access controls and authentication mechanisms to ensure only authorized personnel can access your data on a need-to-know basis.
Regular Audits
Periodic security audits and penetration testing to identify and address potential vulnerabilities in our systems.
Data Breach Notification
In the unlikely event of a data breach that compromises your personal information, we will notify you promptly in accordance with applicable laws. This notification will include information about the breach, the data affected, and steps you can take to protect yourself.
While we implement these security measures, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.
5. Your Rights
We respect your control over your personal information. Depending on your location, you may have the following rights regarding your data:
Access and Portability
You have the right to access and download a copy of your personal data that we hold about you. You can view most of this information directly in your account settings.
Correction
You have the right to update or correct any inaccurate information we have about you. Most information can be updated directly through your account settings.
Deletion
You have the right to request deletion of your personal data under certain circumstances. You can delete your account and associated data from the account settings page or by contacting our support team.
Restriction and Objection
You have the right to restrict or object to our processing of your personal data under certain circumstances. You can manage your preferences in your account settings.
Opt-Out of Marketing
You have the right to opt-out of marketing communications at any time. You can unsubscribe using the link in our emails or update your communication preferences in your account settings.
How to Exercise Your Rights
To exercise any of these rights, you can:
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Access your account settings through our website or mobile app
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Contact our privacy team at privacy@knowyourskins.com
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Submit a request through our support portal
We will respond to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex or you have made multiple requests. In this case, we will notify you and keep you updated.
Have Questions About Your Privacy?
Our privacy team is here to help with any concerns or questions.
Last Updated: February 25, 2025 | Copyright © 2025 KNOWYOURSKINS. All rights reserved.